Privacy Policy

This Privacy Policy is based on the requirements of the Swiss Federal Act on Data Protection (“FADP”), the implementing ordinance (“DPO”), and, where applicable, the European Union’s General Data Protection Regulation (“GDPR”) and the United Kingdom’s General Data Protection Regulation (“UK GDPR”) (collectively referred to as “applicable data protection law”). Whether and to what extent these laws and other specific data protection statutory provisions apply depends on the circumstances of each individual case.  

Helvetia may process your personal data in accordance with applicable data protection law. 

“Processing” means any handling of personal data, regardless of the means and procedures used, in particular the collection, storage, retention, use, modification (including pseudonymisation and anonymisation), disclosure, archiving, erasure or destruction of data. 

The processing must not unlawfully infringe the personality rights of data subjects, and any processing may be based on the following legal basis under data protection law: 

• Existence of a contract with Helvetia
• Legitimate interests of Helvetia
• Statute 
• Consent

In order to optimise the discharge of business processes and the conclusion of contracts, or the processing of contracts and the provision of services, Helvetia or any parties engaged by Helvetia may collect relevant personal data from third parties if this is necessary. Based on the transmission of the insurance application or notification of a claim, the third parties are expressly released from their duty of confidentiality vis-à-vis Helvetia and the appointees engaged by us. Further details can be found in the relevant Helvetia “Privacy Policy” under the section “Special Privacy Policy”. 

In addition to obtaining relevant information, the processing of the contract conclusion or the provision of services may entail a need to transfer personal data to third parties involved in the contract (such as reinsurers, agents, service providers, authorities, etc.). In addition, Helvetia places these third parties under an obligation to handle the data appropriately depending on the sensitivity of the data and other circumstances. The data may be passed on to recipients in Switzerland and abroad if the circumstances of the data processing so require. For further details, please refer to Helvetia’s “List of recipients and countries”. 

Profiling refers to any kind of automated processing of personal data comprising the analysis of specific personal aspects, such as economic situation, health, interests, reliability, behaviour or relocation. Through profiling, Helvetia can analyse certain personal characteristics (interests and preferences) of data subjects so that it can provide personalised advertising or offers, but also identify risks of fraud and security breaches, and assess risks in connection with contracts. The use of data analysis processes also enables Helvetia to compile statistical information. Should a fully automated individual decision be made that has legal effects or significantly affects the data subject, Helvetia will inform the data subject accordingly, and the data subject will have the opportunity to contact Helvetia so that such decisions can be reviewed by a human being. Any fully-automated decisions are, however, always based on rules for weighing the information as laid down by Helvetia in advance. Further details can be found in the relevant Helvetia “Privacy Policy” under the section “Special Privacy Policy”. 

When processing personal data, we take appropriate technical and organisational measures to prevent unauthorised access and other instances of unauthorised processing. These measures are based on international standards and are regularly reviewed and adjusted if necessary.

The internet is a global open network. We recommend that you also take adequate security measures on your device.  

Helvetia processes personal data for as long as is necessary to fulfil the purposes of processing, to comply with statutory retention periods, to safeguard legitimate interests (such as for documentation purposes and as evidence), or for as long as claims can be brought against Helvetia companies.

The storage period is generally determined by statutory or contractual retention obligations (e.g. retention obligations under commercial and tax law, limitation periods). Once these time limits have expired, the relevant data will be routinely erased or anonymised, provided that it is no longer required for the performance or initiation of a contract and/or Helvetia has no legitimate interest in retaining it.  

The right to request information as to whether and which data Helvetia processes and to receive a copy of this personal data.

The right to have inaccurate data rectified.

The right to request the erasure of personal data if Helvetia is no longer obliged or entitled to retain such personal data under the applicable laws and regulations.

The right to object to the processing of personal data at any time with effect for the future, unless the data processing is absolutely necessary for the performance of the contract and/or Helvetia is obliged or entitled to process the data under the applicable laws and regulations. 

The right to object to the processing of personal data, in particular insofar as processing is based on legitimate interests or where data is processed for the purposes of direct marketing, and the right to withdraw consent insofar as data processing is based on consent. 

The right to request that Helvetia provide you, or another controller, with the personal data you have provided to Helvetia in a commonly used electronic format for delivery, provided that the processing is carried out by automated means or is based on consent. 

The right of the data subjects to express their point of view in the case of exclusively automated decisions and to request that the decision be reviewed by a natural person. 

Data subjects have the option of first lodging a complaint with Helvetia’s Data Protection Unit or directly with the relevant data protection supervisory authority if they are dissatisfied with the way Helvetia has handled their rights. 

Contact details of regulatory authority 

• You can contact the Swiss supervisory authority here.
• The contact details for the Liechtenstein Data Protection Office can be found here.
• A list of authorities in the EEA can be found here.
• The UK supervisory authority can be contacted  here.

“Helvetia as the data controller” is responsible for the websites and online services as well as other the offers that are clearly recognisable as belonging to Helvetia, unless stated otherwise. In other cases, specific privacy policies (e.g. for mobile apps from companies affiliated with Helvetia that are not explicitly listed on the web page as controllers) may take precedence over the general Privacy Policy set out below and may identify different controllers.

Helvetia processes personal data in accordance with the applicable data protection laws. Further details regarding the legal basis can be found in the general Privacy Policy.

The terms used in this Privacy Policy (e.g. “personal data”, “sensitive personal data”, “processing”) are explained in detail in the introductory section of the Privacy Policy.

Helvetia’s websites and online services may contain links to the websites and online services of other providers (e.g. in the form of social plugins) to which this Privacy Policy does not apply. The respective privacy policies of the other providers apply.

Data subjects can visit Helvetia’s websites anonymously; metadata such as browser, device type, duration of interaction, type of interaction, Helvetia websites visited or IP address is collected when they do. This metadata may be merged with other data held by Helvetia (e.g. on newsletter subscribers or mailing lists). Service providers contractually bound to Helvetia and other third parties in Switzerland or abroad are used to process the data received. For further information on this, please refer to the “List of recipients and countries” and the “Cookie settings”. Individual cookie settings can also be configured there, in addition to preferred browser settings.

Personal data is processed if it is provided when using online services (e.g. through a contact form, a request for a quote, a premium calculator, a direct online conclusion, a claim notification, live chats, a competition, etc.).

If you provide Helvetia with data relating to third parties (e.g. family members, co-insured persons), we assume that you are authorised to do so and that the data is accurate. Please inform these third parties about the processing of their data by Helvetia and provide them with a copy of this Privacy Policy. If we inform you of a new version of these documents, please also pass on these new versions in each case.

Data exchanged over the Internet is often transmitted via third countries. Website content can be transmitted via servers around the world in order to optimise the performance and security of the websites. Data may therefore be transferred abroad even if the sender and recipient are located in the same country.

Data transmitted to Helvetia via the Helvetia websites are transferred in an encrypted format. However, Helvetia will not be held liable for any damage suffered due to loss or manipulation of data. Visitors to the websites must ensure that their own systems are secured at all times by an appropriate means of protection (e.g. anti-virus software) and that their own systems and browsers are up to date.

In the operation of the website and online services, Helvetia engages service providers under contract and other third parties, both in Switzerland and abroad. For further information on this, please refer to the “List of recipients and countries”.

Email communication

We would like to remind you that the Internet is an open, global network that is accessible to everyone. Communication via email is not usually encrypted and takes place only during regular office hours. It is possible that data may be lost or intercepted and/or manipulated by third parties, for example, to make it appear authentic. We take technical and organisational security measures to prevent the risk within our systems. Nevertheless, the confidentiality of data transmitted by email cannot be guaranteed. This applies, in particular, to the transmission of sensitive personal data (such as health data). Emails may be delayed, deleted, misrouted or shortened during transmission due to transmission errors, technical defects or other malfunctions. External access devices (PC, smartphone, etc. of end users) and parts of the infrastructure involved in the transmission between the sender and us are located outside the security area under our control. It is the responsibility of each Internet user to find out about the necessary security precautions and to take appropriate measures (e.g. up-to-date anti-virus software, etc.). We are not liable for any damage or consequences arising from the electronic exchange of information, particularly from the misuse of the email system, for which we were not at fault. We reserve the right to claim compensation from you for any intentional damage we may suffer as a result of our business dealings with you via the electronic exchange of information. We reserve the right in individual cases not to reply by email or to additionally require a different form (e.g. a form with a signature) for the order or information received by email.

Email communication regarding private pension provision

Special privacy policies apply to private pension provision insurance policies. For further information, see Special Privacy Policy – Insurance – Email communication regarding private pension provision.

Clara Chat, Helvetia’s digital assistant

Terms of use

The digital assistant Clara (hereinafter “Clara”) is an AI-powered, latest-generation chatbot that uses large language models (LLMs). LLMs are learning models that are trained using large volumes of text data. They use statistical models to analyse large amounts of data and identify patterns and connections between words and phrases. As an AI chatbot, Clara uses generative AI to respond to questions and answers. Clara provides both predefined, standardised responses and responses generated using LLM technology.

The information provided by Clara may be incorrect. Clara’s answers are therefore not legally binding, and there is no guarantee or liability concerning the accuracy, completeness or timeliness of the information provided. Helvetia refuses any liability in this context. To ensure that your questions are answered correctly, Helvetia still recommends that you use alternative contact options or seek individual advice. Helvetia makes great efforts to optimise response quality. Clara’s answers can also be rated in the chat in order to improve the quality.

Clara’s knowledge relates exclusively to Helvetia’s information, products and services. If chats with Clara produce inadequate answers, these are not legally binding and do not reflect the stance of Helvetia.

Actions that violate any applicable legal provisions, in particular defamatory offences, violations of personality rights or the rights of third parties due to an improper use of Clara, are not permitted. Violations of these rules can be punished under civil or criminal law.

Clara is protected by intellectual property rights, including copyright. Copying, modifying or disseminating the chatbot is not permitted without the express approval of the rights holder.

As part of the chats, Clara can also record or process some customer concerns directly, e.g. a claim notification, a contact request or the updating of contact details. For these self-service options, Clara may require some personal or contractual information. In general, you can use the chat without entering any personal data. Personal data should only be provided if Clara expressly asks for it. In other cases, no personal data is required.

Helvetia reserves the right to refuse insurance benefits if incorrect details are provided. If you make a mistake or a typo in the chat, you should therefore call Helvetia’s service line on +41 58 280 1000 immediately.

Clara is multilingual. The AI-generated text in the chat is translated using machine translation only. Please note that these translations have not been checked by Helvetia’s Language Service.

You can opt to use the live chat function to contact our employees directly to discuss a specific matter. In these cases, we process the data provided to us in the chat (e.g. name, address, email address) for the stated purposes.

Privacy Policy

The digital assistant Clara uses various large language models (LLMs). Clara’s chat service is based on OpenAI’s LLM technology and is accessed via the cloud partner Microsoft Azure. Helvetia’s sole contracting partner is Microsoft. Our contracting party undertakes to guarantee data protection by taking contractual, technical and organisational measures. Helvetia collects only the data required to provide the chatbot service.

The LLM model ChatGPT can capture and process personal data such as names, addresses, telephone numbers and email addresses if you submit these in the chat. However, Helvetia does not systematically collect or store this personal data. If you nevertheless enter personal data, we will not process them in a way that can be traced back to you as an individual.

Customers can report or deal with some concerns directly in the chat with Clara, e.g. a claim notification, a contact request or the updating of contact details. If personal data is entered in the chat for these self-service options, Helvetia will use it only for the purpose for which the data was provided.

Not all chat interactions run on AI or LLM technology. In these cases too, Helvetia uses personal data entered in the chat only for the purpose for which the data was provided. This data processing takes place outside of the LLMs.

The data entered is stored in Switzerland, although it may also be accessed from within the EU for contractual purposes. Personal data is stored in the chat for six months. Neither the dialogues processed nor the personal data collected will be passed on to third parties unless there is a statutory or contractual obligation to do so.

Helvetia employees perform random checks on the Clara’s responses to improve the chat function.

Helvetia does not use cookies to track the interaction with Clara. Helvetia uses Friendlycaptcha to check whether the entries are actually made by a user or by machine or automated programs (so-called “bots”).

Helvetia uses AI technology to improve its services. If you are not happy with information from Clara or if you have other questions, please contact conversational@helvetia.ch.

Clara Voice, Helvetia's digital voice assistant

Clara Voice handles enquiries received by telephone, processes them and, where necessary, forwards them to the appropriate department.

Purposes of data processing

• Receiving and processing customer enquiries
• Routing to the competent internal or external department
• Providing self-services (e.g. simple information requests or the issuing of insurance certificates)
• Quality assurance, including AI evaluation and the refinement of the underlying instructions (prompt engineering)
• Documentation and evidentiary purposes

Categories of personal data

• Voice recordings and the transcripts derived from them
• Identification and contact data, insofar as disclosed by the caller (e.g. name, contract number)
• Content data relating to the enquiry (e.g. information on contracts, claims, benefits)
• Metadata (e.g. time and duration of the call, calling number)

Helvetia recommends sharing sensitive information, where possible, only with a human employee or via the secure channels (e.g. myHelvetia).

Technology and data processing on behalf of Helvetia

Clara Voice converts the caller's spoken statements into text using speech-to-text technology. The resulting text is then processed using generative artificial intelligence. The processing is carried out by the service provider Parloa GmbH, which is bound to Helvetia by contract.

Retention period

Personal data from Clara Voice interactions, including voice recordings and transcripts, is deleted no later than 30 days after the call. Where data is transferred to Helvetia's regular business systems in connection with a specific business transaction (e.g. claim notification, contract amendment), the relevant contractual and statutory retention periods apply to such data. Anonymised data that no longer permits any inference about individual persons may be retained and analysed beyond this period for quality assurance, AI evaluation and the further development of the voice assistant.

No solely automated individual decisions Clara Voice does not take any solely automated decisions that produce legal effects concerning the caller or similarly significantly affect them. Enquiries requiring a substantive decision are forwarded to human employees.

Accuracy and liability As with any AI-based solution, individual cases may give rise to inaccurate recognition or responses. Answers provided by Clara Voice are not legally binding and do not replace individual advice. Helvetia gives no warranty as to the accuracy, completeness or timeliness of the information provided by Clara Voice.

Contact form

If visitors of websites contact Helvetia using the online contact form, the data entered into this form is transmitted to Helvetia in an encrypted format in accordance with internationally recognised security standards in order to protect it from being misused by third-parties. The data used can be seen from the information on the form.

As part of the submission process, your consent to the processing of the data is obtained and reference is made to this Privacy Policy. You can withdraw your consent at any time with effect for the future. For this purpose, please contact the responsible offices.

The data will not be passed on to unauthorised third parties unless consent has been expressly given for such parties. The retention period for the data is based on the purpose and is limited to what is absolutely necessary. Data is erased within the corresponding time period.

WhatsApp

You have the option of sending us a private message via WhatsApp or, in certain cases, setting WhatsApp as your preferred communication channel (e.g. for arranging consultations). Please note that we do not send you certain pieces of information via the same communication provider; we choose other communication channels for this purpose.

When contact is made via external communication providers, data from the communication in question may be collected and used by these providers. We have no influence on data processing by these providers. Further information about this is available in WhatsApp’s Privacy Policy at https://www.whatsapp.com/legal.  

With co-browsing the user shares the content of their browser window with a customer support officer to enable them to provide the required advice. In order to use the service the user must first be connected by telephone with a customer support officer. The customer support officer will provide a personal ID to establish the connection, which must be entered in the co-browsing window. After clicking on “accept & start”, the browser content will be shared with the staff member with whom the customer is connected by telephone. The customer support officer has read-only rights, i.e. they can see and read the content of the browser window. If this content includes sensitive information (e.g. details of exclusions of cover or risk surcharges on account of illness), these will be shown to the person in the browser window too while the information is being displayed. By clicking on “accept & start”, Helvetia assumes that the user has consented to this information being shared during the co-browsing session. The data communication takes place exclusively in encrypted form. A status bar at the top of the window can be used to determine whether browser content is still being shared. The “cancel” button can be used to stop sharing at any time. The shared screen content is not recorded or saved beyond the duration of the co-browsing session. For statistical purposes, the topic (e.g. type of malfunction or assistance), time and duration of the communication are saved. Your data will not be shared with any third parties. Co-browsing requires a session cookie to be placed on your computer. 

For acquisition purposes, Helvetia provides information about Helvetia products and services to individuals within Switzerland who have been referred to Helvetia. For this purpose, Helvetia customers can refer their friends, acquaintances or family members via the corresponding chatbot service as part of the “Recommend Helvetia” initiative. Following a referral they will be notified of the recommendation and the name of the person who recommended them. The recommendation and acceptance of the recommendation is voluntary. In the event of a successful recommendation, Helvetia customers are rewarded with a gift. Personal data such as first name, surname, postcode, email address, telephone number and date of birth is required for purposes of direct contact and the targeted offer of a consultation. The data will not be disclosed to third parties. The persons referred can unsubscribe from the referral programme at the beginning or at any later time via the opt-out link in the welcome email or later when the Helvetia employee contacts them. As a result, the data will no longer be processed by Helvetia and the recorded data will be erased within the corresponding period. The storage duration of the data is based on the purpose of acquisition and referral initiative and is limited to the necessary minimum. 

Helvetia processes data from customer surveys on products and services for purposes of market research, to improve Helvetia’s services and operations and product development. Participation in customer surveys is voluntary and is carried out anonymously, unless indicated otherwise or expressly stated. Personal data is required if, for example, Helvetia is asked to get in touch in response to a particular praise or criticism. Within Helvetia’s dialogue panel, customers can gain access to an access-restricted portal. An email address is required for registration. Additional personal profile information is used to more accurately assign and evaluate participants in the expert panel and the survey information they provide. Customer surveys can be conducted online, on-site, by email or by telephone. Participation in customer surveys or the expert panel via the portal can be withdrawn at any time with effect for the future. This involves the deletion of the profile and related data within the corresponding period. Moreover, the storage duration of the data depends on the purpose and is limited to the necessary minimum. 

When downloading mobile apps, certain personal data required for this purpose is transmitted to the relevant app store (e.g. Apple’s App Store or Google Play). In particular, the email address, user name, customer number of the downloading account, individual device identification number, payment information and the time of the download are transmitted to the app store during the download.

Helvetia has no influence on the collection and processing of this data, as it is carried out exclusively by the app store you have selected. Accordingly, Helvetia is not responsible for this collection and processing; responsibility for this lies solely with the app store. For more information, please refer to the applicable terms and conditions of Apple’s App Store or Google Play.

The advantages of mobile apps can only be provided if personal data required for app operation is collected during use. Helvetia only collects this data if this is necessary for the fulfilment of the contract between you and Helvetia. Push notifications are only sent if a corresponding device setting is activated. The receipt of push notifications can only be deactivated by the device owner in the device settings.  

We may use your data to occasionally inform you about new products or services or other services of interest to you from us and our business partners.

If you do not wish your data to be processed for marketing purposes, you can inform us of this or refuse or withdraw your consent to be contacted for advertising purposes (see cContact detail for data protection concerns).

Newsletters are used to provide interested parties and customers with up-to-date information about Helvetia’s products and services and, where applicable, its cooperation partners. In addition, newsletters provide information about current developments and other useful information.

Your consent is required to subscribe to the newsletter. You give us this consent by subscribing to the newsletter, with which you also acknowledge our Privacy Policy.

When you register for the Helvetia newsletter, your contact details (title, last name, first name and email address) are transmitted to us from the data entry screen. In addition, the pseudonymised IP address of the device used to access the site, as well as the date and time of the visit, are collected.

To ensure the security of your data, we use the so-called double opt-in method. This means that after you have provided your email address and subscribed to the newsletter, we will send you an email with a confirmation link to the email address you have provided. Only when you click on this link will you receive our newsletter in future.

When the newsletter is sent, anonymised link tracking is performed for statistical purposes. This data is not passed on to third parties for any other purpose in connection with sending the newsletter, except if you enter a competition or where this is explicitly mentioned.

You can withdraw your consent at any time with future effect by clicking on the relevant link at the end of each newsletter sent to you.  

In order to provide advice on Helvetia services, Helvetia can establish a connection between the insurance adviser and the prospective customer via live chat or video. This enables Helvetia to provide you with flexible advice, without having to visit you at home. Prospective customers are informed about any recording at the start of the live chat or video call. When using the corresponding applications, data is processed in a pseudonymised form for optimisation purposes. Cookies are used for this purpose. The data collected during the live chat is not used to personally identify the user of the website, unless users voluntarily provide personal data to Helvetia while using the live chat. The retention period for the data is based on the purpose and is limited to what is absolutely necessary. Data is erased within the corresponding time period. 

Helvetia uses the technological services of third-party providers to stage webinars, brownbags and other online live events. When participating in online events, the names and email addresses of the participants, as provided during registration, enrolment or upon joining, are usually communicated to third-party providers for the purposes of technical implementation of the event. As a rule, the data is hosted in Switzerland. It cannot be ruled out that this data will be stored outside Switzerland, is subject to other legal systems and/or will be passed on to other third parties by the third-party providers. The respective privacy policy of the service provider(s) applies. Helvetia itself does not pass on any other customer information in connection with the staging of events and the use of third-party providers. When registering for events, Helvetia will usually ask for details of the persons participating. This may involve information about persons other than those completing the registration. By completing the registration, Helvetia places the person registering under an obligation to inform all persons registered by name about Helvetia’s Privacy Policy, and by completing the registration Helvetia assumes that the persons registered by name have been sufficiently informed about data processing by Helvetia. All data entered is used solely in connection with the organisation and staging of the event and is erased within a reasonable and/or the statutory period. Data may be passed on to third parties if, for example, lists of names have to be disclosed for the organisation of events. For further details, please refer to Helvetia’s “List of recipients and countries”. The disclosure is usually evident from the circumstances of the registration (e.g. registration for a trip, hotel or restaurant stay), otherwise Helvetia reserves the right to provide separate information in the registration mask. The retention period for the data is based on the purpose and is limited to what is absolutely necessary. Data is erased within the corresponding time period. 

Helvetia can be contacted via social media.

Social media platforms generally require users to either create a registered profile or provide an email address and/or mobile phone number. However, as there is no general obligation to create profiles with real names, Helvetia reserves the right, in certain circumstances and if necessary, to correctly identify persons who have made contact before the conversation begins. It is therefore not possible to guarantee that Helvetia can be contacted anonymously via social media.

As the various messaging services offered by social media providers generally do not feature end-to-end encryption for communications, or this is not always enabled by default, Helvetia recommends conducting sensitive communications via traditional channels and, where necessary, switching to these instead. Helvetia cannot guarantee the confidentiality of communications via social media and accepts no liability in this regard.

According to the information from the social media providers, messages can be scanned automatically for keywords by a software program in order to discover or prevent possible criminal acts; they can also be checked by employees of the social media providers after report of a suspected breach of the conditions of use of the social media provider(s). Suspicious activity reports may also be issued for encrypted messages. There is also the possibility that intelligence services can filter interactions or message trails. Social media providers usually state in their privacy policies that “content, communications and other information” may be captured. This also includes exchanging messages and communicating with others. Social media providers state that they use this information inter alia in order to select adverts that are geared to users’ interests. Even if encryption is activated in a direct conversation, metadata is generated that can also be used for the purpose of personalisation by social media providers (e.g. when, how often and how long people chat). Helvetia has no influence on this.

By contacting Helvetia via social media platforms, prospective customers or existing customers agree that Helvetia may interact with them via the chosen channel.

Social media plug-ins

We use social media plug-ins on our website. You can generally recognise the plug-ins by the logos of the respective social media.

When you visit such a platform, your browser establishes a direct connection with the servers of the corresponding social network. If you are logged into your respective social media user account (e.g. LinkedIn) at the same time, the relevant provider can assign your visit to our web pages to your user account. Even if you do not have a user account with the respective social media portal or are not logged in there, it is possible that your IP address will be transmitted and stored there.

Facebook Business Tools (Facebook-Pixel, Facebook-Retargeting, Facebook-Conversion-API)

We use the Facebook business tools Facebook Pixel and Facebook Retargeting on our website. These business tools are operated by Facebook Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, (hereinafter “Facebook”), a subsidiary of Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA, (hereinafter referred to as “Facebook”).

Facebook Pixel is a tracking cookie. It is set on all pages of our websites. This allows us to track your behaviour when you visit one of our websites. In addition, interest-based advertisements can be displayed and user profiles (profiling) or target groups can be created (Facebook Retargeting). If you do not want your personal data to be used by Facebook Retargeting and you have a user account with Facebook, you can deactivate this function here.

When you visit our websites, a direct connection is established between your browser and the Facebook server via the retargeting tags. The Facebook server is informed which of our websites you have visited. Facebook associates this information with your personal Facebook user account. If you do not want Facebook to assign the collected information directly to your Facebook user account, you can deactivate the “Custom Audiences” retargeting function here. You must be logged into Facebook to do this.

Using Facebook Event, we can track actions you take on our websites (so-called customer journey). In this case, Facebook Pixel is triggered and the action is recorded as an event. Information that is created when you interact with Facebook via the Facebook log-in, social plug-ins or in any other way (e.g. tagging a Facebook post with “Like”) is not collected. We engage Facebook to process the event information collected for campaign reporting and analytics as well as to create custom audiences so that we can track the impact of advertising campaigns and gain insights into how our website is used.

The legal basis for the processing of your personal data by Facebook Pixel is your consent. You can withdraw your consent at any time by clicking on the “Show details” button in our cookie policy. Facebook is independently responsible for any processing of personal data contained in Facebook Pixel that goes beyond this and does not serve the aforementioned purposes.

The Facebook Conversion API is a data interface through which we send data about your behaviour on our website to Facebook for analysis. This allows us to show you advertisements that match your user behaviour on our website. We use the following data in connection with the Conversions API tool:

IP address

User agent

Web page activity

For more information on the collection and use of data by Facebook, as well as your rights in this regard and the options for protecting your privacy, please refer to Facebook’s Privacy Policy.

TikTok Pixel

TikTok Pixel (TikTok Technology Limited, 10 Earlsfort Terrace, Dublin, D02 T380, Ireland, and TikTok Information Technologies UK Limited, WeWork, 125 Kingsway, London, WC2B 6NH, United Kingdom) is integrated on our web pages. TikTok Pixel is a snippet of JavaScript code that allows us to understand and track visitors’ activity on our websites. We can use the information obtained in this way for the display of TikTok ads as well as for additional targeting measures.

Further information on this can be found in TikTok’s Privacy Policy.

YouTube

YouTube is integrated into our websites. YouTube is a service of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, a subsidiary of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter referred to as “YouTube”).

YouTube offers free video clips that users can watch, rate and comment on. They also have the option of uploading their own video clips. We embed the YouTube video clips directly in our websites.

If you play such embedded video clips while visiting our websites, information about this use is shared with YouTube. Through this transmission, YouTube collects your IP address, as it cannot send content to your browser without your IP address. YouTube may also be able to assign your data to your user account as a result of the collection of your IP address, provided that you are logged in with this account. If you do not wish to be associated with your YouTube user account, you can log out of your YouTube user account before playing the video clips.

Your data will not be automatically forwarded to YouTube if you only visit our website and do not click on an embedded video clip.

The legal basis for processing your personal data is our legitimate interest. We incorporate YouTube content into our web page to provide you with useful information or to facilitate a process for you. No further data processing is involved here.

Further information on the collection and use of your data by YouTube and YouTube’s Privacy Policy can be found on the Google website. You can find information and individual setting options for protecting your privacy on YouTube via Google on your Google user account in the sections “Personal data” and “Data and personalisation”.

For further information, see YouTube’s Privacy Policy.

Indeed

Our job application pages contain the conversion tracking tag for the job search platform Indeed, operated by Indeed Ireland Operations Limited in Dublin, Ireland. When you apply for a job advertised by us, the conversion tracking pixel establishes a direct connection between your browser and the Indeed server. If you have previously visited a Helvetia job advertisement on Indeed, Indeed receives anonymised information that a visitor has applied in response to the advertisement. No personal information is shared. We can use the information obtained in this way to measure the success and improve our job ads on Indeed.

Further information is available in Indeed’s Privacy Policy. If you do not want data to be collected via the Indeed conversion tracking pixel, you can deactivate this function here.

LinkedIn (LinkedIn Pixel, LinkedIn Retargeting)

We use the LinkedIn business tools LinkedIn Pixel and LinkedIn Retargeting on our website. These business tools are operated by LinkedIn Ireland Unlimited Company, Wilton Place Dublin 2, Ireland.

The LinkedIn Pixel is a tracking cookie. It is set on all pages of our websites. This allows us to track your behaviour when you visit one of our websites. In addition, interest-based advertisements can be displayed and user profiles (profiling) or target groups can be created (LinkedIn Retargeting).

When you visit our websites, a direct connection is established between your browser and the LinkedIn server via the Insights Tags. LinkedIn thereby receives the information that you have visited our website with your IP address. This allows LinkedIn to associate the visit to our website with your user account. We can use the information obtained in this way to measure ad effectiveness and to display LinkedIn ads. If you do not want data to be collected by LinkedIn, you can deactivate this function here.

Further information is available in LinkedIn’s Privacy Policy.

Further privacy policies of social media providers

The privacy policies of social media providers and further information can be found here:

Instagram data protection
WhatsApp data protection
Facebook data protection
LinkedIn Privacy Policy
Twitter Privacy Policy
TikTok Privacy Policy
YouTube Privacy Policy

The Helvetia Service Centre can be contacted by text message for advice on services provided by Helvetia. Third-party service providers are used in order to offer this service. This involves the transmission to the provider of the telephone number provided and the information contained in the text message. The provider uses binding corporate rules and EU standard data protection clauses for any transfer of data to the USA and complies with the current data protection legislation. The data processed for text-message dispatch will be erased 90 days after notification. Text messages are sent via the mobile network of one or more network providers. In most cases, there is no end-to-end encryption and there are no other additional security measures. It is possible that data may be lost or intercepted and/or manipulated by third parties. Helvetia therefore recommends that no sensitive information (e.g. health data) is sent via text messages and accepts no liability for any risks or damage. If Helvetia is contacted via text message, Helvetia assumes that Helvetia may reply via text message. However, certain information cannot be provided via text message. In such cases, it will use traditional communication channels (e.g. the postal service). 

Helvetia occasionally records telephone calls for the purposes of preserving evidence, documentation, quality control and training. Before data subjects are connected to an agent, they will always be advised that the telephone conversation may be recorded and be made aware of Helvetia’s Privacy Policy. The retention period for the data is based on the purpose and is limited to what is absolutely necessary. The recordings in connection with the aforementioned purposes are automatically erased within the corresponding period (120 days). For the automated reception and handling of calls, Helvetia additionally uses the digital voice assistant Clara Voice. Further information can be found in the section "Clara Voice, Helvetia's digital voice assistant".

Helvetia uses an automated system for responding to telephone calls. The processing of personal data depends on the circumstances of the call, e.g. data may be processed to make contact by email after the telephone call. Personal data such as name, telephone number, email address or policy number are required for the automated and efficient forwarding and routing of telephone enquiries. Helvetia transfers the data to service providers contractually bound to Helvetia. For further details, please refer to the “List of recipients and countries”. The storage period of the data is limited to the necessary minimum. Data in connection with the call routing will be erased within the corresponding period.  

For the purposes of sponsorship, Helvetia requires details of the beneficiary or beneficiaries of the sponsorship; these may be details of persons other than those making the registration. By completing the registration, Helvetia places the person registering under an obligation to inform all persons registered by name about Helvetia’s Privacy Policy, and by completing the registration Helvetia assumes that the persons registered by name have been sufficiently informed about data processing by Helvetia. In the context of raffles and prize draws, personal data may be required in order to administer the allocation of prizes. Helvetia reserves the right to use information about sponsorship, raffles and prize draws for internal or public advertising. In such cases, the persons concerned will be notified separately. All data will be used in connection with the requested sponsorship and erased within a corresponding period.

In order to process enquiries about the protection forest or tree certificate, Helvetia requires details of persons other than those making the payment. In completing the tree certificate order, Helvetia places the applicant under an obligation to inform all persons indicated by name concerning Helvetia’s Privacy Policy, and in completing the order Helvetia will assume that the persons indicated by name have been adequately informed concerning data processing by Helvetia. All data will be used in connection with the tree certificate requested and will be erased within a corresponding period.