FAQ about the MoneyPark Cockpit.

Make sure the information you provided is correct and complete. Please also note that the initial registration link is only valid for 15 minutes. If you did not click the link within this time, you will need to start the registration process again.

To log in, you need your e-mail address and your password. When entering your password, please make sure to distinguish between upper and lower case letters. 

On the login page, click the link “Forgot your password? Reset it”. Enter your registered email address. We will immediately send you a link that allows you to create a new password.

In most cases, your username is your email address. Otherwise, click the “Forgot your username? Recover it” link on the login page. Enter your registered email address, and we will immediately send you an email containing your username.

Please first check your Spam or Junk folder, as automated emails sometimes end up there. Also make sure you entered the same email address that you originally used to register for the cockpit. 

After several unsuccessful login attempts, your account is temporarily locked for security reasons. You can unlock it yourself by using the “Forgot your password? Reset it” function and set a new password. You will then be able to log in again immediately.

Your personal details can be changed in the MoneyPark Cockpit. To do so, go to "My account", then select "My information". 

Your password can be changed in the MoneyPark Cockpit. To do so, go to "My account", then select "My account settings".

This is often caused by your browser’s cache. Try the following steps:

1. Refresh the page (press F5 or click the refresh icon in your browser).
2. Open a private/incognito window and try logging in there.
3. Clear your browser’s cookies and cache.

If your phone number has changed, you will no longer be able to receive the SMS code. For data protection reasons, your number must be updated manually in the system. Please contact moneypark.cockpit@helvetia.ch.

Next step: If you do not receive a code despite having the correct phone number, wait 5 minutes and request a new code.

To delete your account, please contact us at moneypark.cockpit@helvetia.ch. Our team will take care of the deletion for you. 

No. As these are two different platforms, the access data can also be different.